Know Who's About to Leave Before They Do
Churn prevention measured against each client's own rhythm, not a generic cutoff
Most estheticians find out a client left when they notice the empty spot on their calendar three months later. By then it's too late. SpaSphere reads each client's visit history - days since her last visit, how that compares to her usual gap, and whether she is coming in less often - and flags the ones worth reaching out to, with the specific reasons listed. Sophie drafts the win-back message in your voice. Nothing goes out until you read it and send it.
Why You'll Love It
Judged Against Her Own Rhythm
A client who came every four weeks and hasn't been in for eight is overdue. A client who comes twice a year is not. Each client is scored high, medium, or low against her own interval instead of a blanket 60-day rule, so the list is short and the names on it are real.
You See Why, Not Just Who
Every card lists the specific reasons she was flagged: time since her last visit, how far past her usual interval she is, or a drop in how often she books. You know what you're responding to before you reach out.
Win-Back Messages Written for You
Sophie drafts a personalized message using your brand voice settings, with an optional single-use discount code that expires in 7, 14, or 30 days. Regenerate for a different draft, edit it, then send.
Recover Revenue You Were About to Lose
A single retained client can mean $1,500+ in annual revenue. Catching even a few at-risk clients each month changes your bottom line.
Nothing Sends Without You
Churn Prevention prepares the list and the drafts. It never emails a client on its own. Every message is reviewed and sent by you, which is why it can sound like you.
Patterns You'd Never Spot Manually
A client who used to book monthly and now books every seven weeks looks fine on a busy calendar. Measured against her own history, she is already drifting.
Works While You Treat Clients
The list refreshes in the background several times a day, or on demand with Run Analysis. Track each client as New, Viewed, Acted On, or Dismissed so nobody gets contacted twice.
How It Works
SpaSphere Reads Each Client's Visit History
Days since her last visit, how that compares to her usual gap between visits, and whether her visit frequency is dropping. Clients with only a visit or two are judged mainly on how long it has been.
Clients Are Flagged High, Medium, or Low
A regular with three or more visits who is well past her usual interval shows as Overdue. A combination of signals shows as At risk. Several clients slowing down at once shows as a group insight. The list refreshes every few hours.
You Get Specific Alerts
When a client crosses into high-risk territory, you see them flagged in your dashboard and daily brief with context on why they're at risk.
You Approve and Send the Win-Back
Sophie's draft opens in your voice with the client's email and subject filled in. Edit it, regenerate it, attach a single-use discount code if she needs one, then send. The insight is marked Acted on so nobody reaches out twice.
Ready to stop the silent churn?
See which clients need attention right now. Start your $1 trial today.
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